Delivery Partner Terms

These terms are between you (“the rider”) and Sekhar Mridha, sole proprietor, trading as Pados, which operates Pados. They apply from the moment you link your account to a rider profile in the Rider web app, and sit on top of the Terms of Use.

0. Who a rider works for

A delivery rider is added by a shop, links with the unique code the shop gives them together with their own phone number, delivers only for the shops that assigned them, and is paid by those shops directly. Pados does not pay or employ riders, does not assign your work, does not set what you are paid and takes no part of it. The shop decides which deliveries are yours and pays you directly; the shop is responsible for how it engages you. Pados records the deliveries and what each one earned, so you and the shop are working from the same figures, and you confirm each payment yourself in the app. One rider may work for several neighbouring shops.

1. Becoming a rider

• A shop adds you. The shop you are going to deliver for enters your name and mobile number and gives you a one-time code. You make your own account and link it with that code and your phone number.
• You are verified before you can ride. A new rider starts as pending and cannot see or take an order until Pados, or the Growth Partner for that area, has confirmed you are a real, identifiable person. Pados may refuse, pause or end a rider at any time, and tells you why in the app. That check is about identity and safety. It does not make Pados your employer and does not put Pados between you and the shop.
• Another shop has to ask, and you have to say yes. A second shop in your district can ask you to deliver for it too. The request comes to you in the app and nothing happens until you accept it. No shop can attach you to itself without your agreement.
• You deliver in the district you are registered in. Orders outside it are not shown to you.

2. The work

• You take an order from the list, collect it from the shop, and deliver it to the customer. The first rider to accept an order gets it.
• You hand an order over only against the customer’s four-digit PIN. You are asked for it and never shown it. Five wrong PINs lock the order, and you ring the shop.
• Handle the order with care and keep it as you received it. Do not open it.
• Follow the law, including road-safety law, while you ride.

3. Payment at the door

• You never handle the customer’s money for Pados. If the shop has not confirmed payment, you show the shop’s own QR with the amount in it, and the customer pays the shop directly.
• You then photograph the customer’s payment confirmation with your phone’s camera and send it to the shop. Do not photograph anything else, and do not keep a copy. The shop checks it and the photo is deleted when they confirm.
• Never ask a customer for a tip, a fee or a payment to you.

4. Your location, your camera

While you are carrying an order, the Rider web app shares your position with that order’s customer so they can see you coming. It starts when you mark the order collected and stops when the PIN is entered. Nothing is kept as a history, and only that customer sees it. The camera is used only to photograph a payment at the door. Both are described in the Privacy Policy. You can refuse either in your browser, and deliveries still work; the customer simply cannot see you coming.

5. Pay

You are paid by the shop you deliver for, on the terms you agree with it. Pados does not pay you and does not take a share of what the shop pays you. Taxes on what you are paid are your responsibility unless the law puts them on Pados.

6. Your relationship with Pados

These terms govern your use of the Rider app and what is expected of you. Whether you are an employee or an independent contractor of a shop is as agreed between you and that shop, and is not changed by anything here.

7. Stopping

Pados may suspend you immediately if you break these terms or the law, or put a customer or shop at risk, and otherwise on notice. You may stop at any time by telling your Growth Partner. Orders you are carrying must be delivered or handed back to the shop first.

8. Liability, law and reaching us

Pados is not liable for loss of expected income, to the extent the law allows. These terms are governed by the laws of India, with the courts at Port Blair having jurisdiction. Write to pados.andaman@gmail.com.