Pricing

Shoppers pay Pados nothing.You pay the shop for what you bought, cash at the counter or UPI into the shopkeeper’s own account. Pados takes no commission on an order and never holds your money. See Cancellations & Refunds for why that matters when something goes wrong.

Shops pay for credits. Pados currently earns its revenue from the platform-usage credits shops buy: a shop buys credits, and an order that is completed spends a few of them. There is no monthly plan, no joining fee, no commission on sales, and no charge for listing. Credits are prepaid, for the shop that bought them, and cannot be transferred or cashed out.

What a credit costs

One credit is ₹1. Credits you buy do not expire; free ones do — see below. Prices are in Indian rupees.

• Starter: ₹100 → 100 credits
• Standard: ₹300 → 300 credits
• Growth: ₹500 → 500 credits
• Business: ₹1,000 → 1,000 credits
• Enterprise: ₹5,000 → 5,000 credits
• Any other amount from 50 to 50,000 credits: ₹1 for each credit (for example, 230 credits for ₹230)

Buy 500 credits or more in one purchase and 10% is added: ₹500 gives 550 credits, ₹1,000 gives 1,100, ₹5,000 gives 5,500. Below 500 a credit is a rupee and nothing more. The bonus is worked out when the purchase is made, so what you will receive is shown before you pay. All of the packs can be seen, and bought by a signed-in shop, on the Buy credits page.

What an order spends

• 5 credits for a pickup order, when the customer has collected it.
• 10 credits for a delivery order, when it has been delivered.

Charged when the order is completed, not when it is placed or accepted. An order that is cancelled, declined or expires costs nothing. A shop needs enough credits to cover the orders it accepts before it can accept another.

Free credits every month

Every shop is given 100 free credits a month. Free credits are spent before paid ones and lapse at the end of the month they were given in — they do not carry forward, and the next month starts at 100 again. Credits a shop has paid for do not expire and stay until they are spent.

At 100 free credits a month a shop can take 20 pickup orders, or 10 deliveries, before it pays Pados anything.

A delivery costs the shop the same whatever the basket is worth, so a shop that does not want to send a rider out for a very small order can set its own minimum basket for delivery in its settings. Below that, the app offers collection instead.

Paying for credits

A shop buys credits on the Buy creditspage, after signing in as the shop’s owner with the Google account the shop uses (the merchant app’s Credits screen links there). Payment is made to Pados in Indian rupees. The credits are added to the shop’s balance once the payment is confirmed, and the shop’s credit history shows every purchase and every order that spent from it.

Refunds on credits are covered under Merchant credits: in short, anything charged in error is refunded in full, and if a shop closes its account with Pados, the credits it bought and has not spent are refunded. Free credits are not refundable.

Who you are paying

Pados is operated by Sekhar Mridha, sole proprietor, trading as Pados, Sole proprietorship, at Harinagar, Billiground, North & Middle Andaman, Andaman & Nicobar Islands 744201.

Questions about a charge: pados.andaman@gmail.com. Anything unresolved goes to Grievance Redressal.

The terms a shop agrees to are in the Merchant Agreement.