Delete your Pados account

This page is for deleting your account in the Pados app (business.pados.app), published by Sekhar Mridha, sole proprietor, trading as Pados. You can do it yourself in the app, or ask us to do it by email if you have already uninstalled.

Option 1 — in the app (fastest)

• Open Pados and sign in.
• Tap the account icon at the top of the shops screen.
• Scroll to the bottom and tap Delete my account.
• Read what will happen, then confirm.

The account and the data listed below are removed immediately.

Shop owners, riders and Growth Partners

These accounts have money and records attached, so Pados deletes them for you rather than the app doing it on a tap. Sign in on the web at padosandaman.in and send a deletion request: for a shop owner under Settings → Account, for a rider on the Payment page, for a Growth Partner on the Profile page. Pados settles what is open, then deletes the account and you are signed out. If we cannot, we tell you why.

• Shop owner: any order in progress is finished first, then Pados closes the shop as part of deleting your shop account. Closing refunds the credits you bought and did not spend. A shop someone else also owns is not closed; it keeps trading and only your access goes.
• Rider:any delivery you are carrying is finished first. Your name, phone, UPI and QR are removed; deliveries and earnings stay as the shop’s and your payment record, without your name.
• Growth Partner: any commission Pados owes you is paid first. Your details are removed; commission history stays as a financial record.

Option 2 — by email

If you no longer have the app installed, email pados.andaman@gmail.com from the address you signed up with, with the subject Delete my Pados account. We will confirm and delete within 30 days, and usually much sooner.

Write from the address on the account. It is the only way we can tell that the request is really yours — we will not delete somebody’s shop on the word of an email we cannot verify.

What is deleted

• Your name, phone number and email address
• Your saved delivery addresses, including any map pins
• The delivery address, map pin and delivery PIN copied onto your past orders (a GST invoice that must name its buyer keeps its address)
• The notification tokens for phones and browsers you signed in on
• Your sign-in credentials, so the account can no longer be used
• Your name and phone on past online bills, where the bill does not legally need to carry them

What is kept, and why

A shop keeps its own record of a sale it made to you, the same way it keeps a paper bill in a drawer. Indian law requires a business to keep its books, and the record belongs to the shop rather than to Pados.

If you run a shop, deleting your account takes the shop off the map straight away — customers stop seeing it and it stops accepting online orders — but the shop’s bills, invoices and stock history remain in its accounts for the retention period the law sets. A GST invoice that is required to name its buyer keeps that name.

Before you can delete

An order that is still on its way has to arrive or be cancelled first. Deleting your details in the middle of an order would leave a shopkeeper holding a bag with no way to reach you. The app will tell you if this is blocking you.

Request deletion of specific data without deleting your account

You do not have to close your whole account to remove something from it. Deleting one thing does not delete anything else.

Saved delivery addresses

In the Pados app, open Account → Delivery address, tap Delete on the address you want gone and confirm. The address and its map pin are removed from our database — not merely hidden — and you keep your account, your sign-in and everything else.

• Your past orders are not touched. Where an order was delivered is copied onto the order when you place it, so a bill still says where it went after the saved address is gone.
• If the address you delete was the one you were ordering to, Pados moves the selection to another saved address. If it was your last one, add another before placing a delivery order.
• You can keep five addresses, which is why deleting one is sometimes how you add one.

Your basket

A basket is only a basket. Remove a single item by setting its quantity to zero, or tap Empty basket to clear it. Neither touches an order you have already placed, your saved addresses or your account.

Shop, rider and Growth Partner accounts

One email address can hold more than one Pados account — many shopkeepers also shop, and some of them ride. Deleting your shopping account in the app does not close your shop or stop you delivering. A deletion request sent from the web covers your shop, rider and Growth Partner accounts together; your sign-in goes with them unless you keep your shopping account. The section above describes each.

Anything else

For data not covered above, write to pados.andaman@gmail.com from the address on your account, saying what you want removed. We answer within 15 days.

Some records cannot be deleted on request. A shop is required by Indian law to keep its books — bills, invoices and the tax records behind them — for the retention period the law sets, and a GST invoice that must name its buyer keeps that name. Where we cannot delete something, we will tell you what it is and why, rather than quietly leaving it.

This cannot be undone

There is no restore. Signing up again later creates a new, empty account.

For the full picture of what Pados collects and why, see the Privacy Policy.